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  • What services do you provide?
    Mr Flood Ltd offers a wide range of specialist services, including flood and fire damage restoration, specialised cleaning/ mould remediation, property/ contents drying, odour neutralisation, moisture detection, drone and damp surveys, floor and carpet cleaning, damp proofing, and more. We also provide 24/7 emergency response services.
  • Do you offer emergency call-outs?
    Yes! We provide 24/7 emergency call-outs for urgent situations such as flooding, fire damage, leaks, oil spills and hazardous odours. Contact us anytime, day or night.
  • What areas do you cover?
    We operate across the UK, providing reliable and professional services for homes, businesses, and organisations. If you're unsure whether we cover your area, get in touch!
  • Are your services insured?
    Yes, Mr. Flood Ltd is fully insured, and we follow industry best practices to ensure all work is carried out safely and to the highest standards.
  • Do you work with insurance companies?
    Absolutely. We can assist with insurance claims, provide professional reports, and work directly with insurers to make the process as smooth as possible for you.
  • What should I do if my property has been flooded?
    First, ensure safety - avoid electrical hazards and move valuables if possible. Then, call us immediately for emergency water extraction and drying services to prevent further damage and mould growth.
  • How long does it take to dry a flooded property?
    Drying time depends on the extent of the damage, ventilation, and materials affected. Typically, it can take a few days to several weeks. We use advanced drying equipment and moisture detection to ensure a thorough process.
  • Can you remove smoke odours after a fire?
    Yes, we specialise in odour neutralisation, using ozone treatments, ULV fogging, and specialist chemicals to remove persistent smoke smells.
  • How soon should I get fire damage restoration services?
    Immediately. Soot and smoke residues can cause permanent damage if not treated quickly. The sooner we start restoration, the better the outcome.
  • Can I remove mould myself?
    While small surface mould can sometimes be cleaned with specialist products, mould is usually a symptom of a larger underlying issue, such as excess moisture, dampness, or poor ventilation. Simply removing the visible mould without addressing the root cause often leads to recurrence. We strongly recommend an in-depth survey to accurately diagnose the source of the problem and implement effective, long-term solutions. For extensive mould issues, professional remediation is essential to ensure complete removal and to prevent future growth.
  • Is mould dangerous?
    Yes, prolonged exposure to mould can cause health problems, particularly for those with respiratory conditions, allergies, or weakened immune systems.
  • How do I know if I have mould in my property?
    Common signs of mould include musty odours, black or green spots on walls, persistent dampness, and health issues like allergies or respiratory problems. If you suspect mould, contact us for an inspection.
  • How do you neutralise odours?
    We use a combination of professional ULV fogging, thermal fogging, ozone treatments, and specialist odour-neutralising chemicals to permanently remove odours rather than just masking them.
  • What types of odours can you remove?
    We can eliminate stubborn odours caused by smoke, pets, damp, mould, cooking, chemical spills, undiscovered deaths, hoarding situations, and more.
  • How effective is liquid damp proof injection?
    Liquid damp proofing is a highly effective and long-lasting solution to rising damp, forming a barrier that prevents further moisture penetration.
  • How do I know if I have rising damp?
    Signs include peeling paint, damp patches on walls, musty smells, and salt deposits forming on lower wall surfaces. If you're unsure, we offer professional moisture detection surveys to diagnose the issue.
  • Why use a drone survey instead of a traditional inspection?
    Drone surveys provide a safe, efficient, and detailed inspection of hard-to-reach areas, reducing the need for scaffolding or ladders while delivering high-resolution imagery.
  • What types of drone surveys do you offer?
    We provide roof inspections, structural surveys, property assessments, moisture detection, and thermal imaging surveys for both residential and commercial properties.
  • Can you provide maintenance contracts for ongoing property care?
    Yes, we offer custom maintenance packages to keep commercial properties in top condition. Contact us to discuss a tailored plan.
  • Do you work with businesses and landlords?
    Yes, we offer services for commercial properties, offices, warehouses, landlords, and housing associations, including fire and flood restoration, sanitisation, and odour control.
  • How do I book a service?
    You can call us directly at 07922113254, email us at MrFlood2TheRescue@gmail.com, or use the contact form on our website.
  • How much do your services cost?
    Costs vary depending on the service, property size, and severity of the issue. Contact us for a free consultation and quote.
  • What payment methods do you accept?
    We accept bank transfers, debit/credit cards, and invoiced payments for business clients.
  • Are your cleaning and restoration methods safe?
    Yes, we use environmentally friendly, non-toxic, and industry-approved methods to ensure safety for you, your family, or your employees.
  • Do you provide risk assessments before carrying out work?
    Yes, for commercial jobs and high-risk situations, we conduct risk assessments and follow strict health & safety guidelines.
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